Add Value To Your Customer
Engagement

TRANSFORM YOUR CONTACT CENTER ENVIRONMENT WITH ROBOTIC PROCESS AUTOMATION

We design, support, engage, and automate contact centers to deliver business transformation that adds value to our customers, partners, and market-leading retailers.

ZOG Global’s collaboration services are designed to streamline business functions, save valuable time, and improve customer engagement. Integrating unified communication with complex digital communication channels, we create an Omni-channel experience for our customers. By leveraging AI and Robotic Process Automation in Contact Center, ZOG Global brings seamless automation to your business from start to finish.

OUR CONTACT CENTRE SERVICE OFFERINGS

AI-POWERED SELF SERVICE AUTOMATION

ZOG Global develops AI-based self-service channels that incorporate the latest in language processes to create a natural speech for interaction between automated agents and customers. You can automate your customer service interactions and focus on other critical components of your business.

AUTOMATED OF IDENTITY AND VERIFICATION PROCESS

ZOG Global will enable your contact Center solution to integrate speech biometrics and conversational AI to automatically control sign in and data access procedures for employees and customers while maintaining security protocols.

ROBOTIC PROCESS AUTOMATION IN CONTACT CENTRE

Say goodbye to tedious and repetitive processes that consume valuable time thanks to our Robotic Process Automated Contact Center solutions. Organizations that use these solutions realize improved customer relations, agent efficiency, and increased contact center ROI.

HOSTED COLLABORATION APPLICATION DEPLOYMENT

ZOG Global will make your business communication cost-effective with hosted collaboration app deployment solutions, ensuring flexibility, centralized management, easy administrative tasks, and rapid deployment of services. Organizations are, thus, able to meet consumerization and device evolution challenges.

ON-PREMISE CONTACT CENTRE DESIGN DEVELOPMENT

A majority of organizations are supported by on-premise contact centers. ZOG Global provides solutions with platforms from vendors such as Cisco, Avaya, Genesys, Twilio, and even open source Asterisk solutions to ensure the maintenance of high-quality calls.

CRM INTEGRATION & MULTICHANNEL CUSTOMER ENGAGEMENT

Working in collaboration with highly-rated Customer Relationship Management software, ZOG Global provides secure, reliable, and customizable solutions designed to boost customer engagement and streamline customer relations operations. We offer efficient management of multi-channel communications to help organizations stand out in the crowded and competitive market.

VOIP DESIGN, IMPLEMENTATION & SUPPORT

A VoIP system that has been properly integrated into your organization’s applications guarantees smooth and optimized processes and workflow. ZOG Global services are designed to maximize VoIP system value in terms of design, implementation, and support, and to improve overall customer experience.

Talk to our unified communication experts now